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Shipping Policy

 

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

1、Currently available postal areas:

Country (region) Logistics policy
Japan, Spain, Italy, Portugal, Austria, Belgium, Switzerland,
Netherlands, Norway, Sweden, Canada, Mexico, Brazil
A、Less than $54.9 need to pay $12.9
First weight 1kg $12.9 Refill each 1kg $9.9
B、54.9 free shipping
Price $54.90 or more, Price $0
Thailand, Malaysia, Singapore, Philippines, Germany, France,
UK, USA, Australia, New Zealand
A、Less than $44.9 need to pay $9.9
First weight 1kg $9.99 Refill each 1kg $7.63
B、44.9 free shipping
Price $44.90 or more, price $0
United Arab Emirates, Saudi Arabia A. $74.9 Free Shipping
Price $74.9 or more, Price $0
B, below $74.9 need to pay $13.9
First weight 0.5kg $13.9 Refill every 0.5kg $13.9

2、The time frame of order delivery is divided into two parts:

Processing time: 2 to 5 business days
Free Shipping on orders over 2 pieces.

3、Shipping time:

Default standard logistics: 12 to 18 business days
Express: 7 to 12 business days
Once your order has been processed, shipping times vary depending on where you're located, as outlined in the table below:

4、COUNTRY SHIPPING TIME
USA 12 - 18 business days
Canada 12 - 18 business days
Europe 12 - 25 business days (UK, Germany, France, Switzerland 7-15 business days)
Australia 12 - 15 business days
Worldwide 12- 20 business days

5、Shipping Tracking

U.S: USPS
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
 
Europe:DHL
Tracking:https://www.dhl.com/global-en/home.html
 
Australia:PARCEL POST
WRITE TO US
Hello@Parceltopost.com
CALL US
+(6)03-3362 5666
Tracking:https://parceltopost.com/track-result/
 
Italy:posteitaliane
Tracking:https://www.poste.it/
 
UK:Royal Mail
Tracking:https://www.royalmail.com/
Q&A:https://personal.help.royalmail.com/app/contact#category-tree-after
 
Norway :Norway Post
Tracking:https://www.ups.com/track?loc=en_US&requester=ST/
Call us
Tel. 22 03 00 00
Opening hours Weekdays: 8 a.m–5 p.m Weekend: Closed
 
South East Asia & Singapore & Japan & United Arab Emirates
Customer support hotline
+60 111 722 5600
 
6、Free Shipping Policy
1. Free shipping for purchases over $44.9;
2. If the shopping is less than $44.9, you need to bear the postage of $9.9;
The above free shipping policy is only valid for countries (regions) that can deliver.
 
7、About different market tariffs
The official website of isweeteer undertakes customs duties in different markets; buyers do not need to bear customs duties;
Note: Due to the different customs duties in different countries and regions, if the buyer pays additional tax information, you can contact support@isweeteer.com for information synchronization and official confirmation, tax refund and related verification reduction.
 

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